# Fin Pricing 2026

URL: https://getcor.ai/blog/reviews/fin-pricing
Competitor: Fin
Last updated: 2026-07-21

# How Much Does Fin Cost? Full Pricing Breakdown (2026)

**Quick answer:** Fin, the AI support agent from Intercom (now Fin), is priced per outcome at about **$0.99 per resolution** -- you pay only when Fin successfully resolves a conversation, not per seat and not per message. Fin can run inside Intercom (requires at least one paid Intercom seat) or standalone on other helpdesks such as Salesforce, HubSpot, Freshworks, Front, and Zoho, where there is no seat cost but a 50-outcome-per-month minimum (about $49.50/month). A 14-day free trial with unlimited outcomes and no credit card is available.

## Fin pricing at a glance

| Component | Price | Notes |
| ----- | ----- | ----- |
| Resolution | $0.99 per resolution | Charged once per conversation Fin resolves |
| Procedure handoff | $0.99 | Fin completes a configured workflow that hands off to a human |
| Disqualification (sales use) | $0.99 | Prospect does not match qualification criteria |
| Qualification (sales use) | $9.99 | Prospect matches your criteria |
| Intercom seat (if deployed in Intercom) | ~$29-$132 per seat/month | Required if running Fin inside Intercom |
| Standalone minimum ("Fin for platforms") | ~$49.50/month (50 outcomes) | No seat or platform fee; sales-only signup |
| Copilot (agent assist) | $29 per agent/month, billed annually | Optional add-on |
| Fin Voice (phone) | Custom (via sales) | Same outcome model applies |
| Free trial | $0 for 14 days | Unlimited outcomes, no credit card |

*Figures verified against [fin.ai/pricing](https://fin.ai/pricing) (June 2026). Seat ranges are estimates based on Intercom plan tiers.*

## How Fin pricing works

Fin uses an **outcome-based (usage-based) pricing model**. Instead of paying a flat monthly fee or a per-seat license for the AI, you are billed each time Fin produces a defined outcome -- most commonly a **resolution**, priced at about $0.99.

The core principle is that you pay only for successful work. Fin does not charge for:

- A greeting on its own
- An unanswered clarifying question
- A conversation where the customer explicitly asks for a human
- A Procedure (workflow) that fails to complete

Because billing is tied to outcomes rather than headcount, the AI agent itself has **no per-seat cost**. Your monthly Fin bill scales with the number of conversations it resolves, not with how many support agents you employ. If Fin resolves 500 conversations in a month, you pay for 500 resolutions; if it resolves 2,000, you pay for 2,000.

## Fin pricing in detail

**What counts as a "resolution."** A resolution is counted when, after Fin's last answer, the customer either confirms it helped (a *confirmed resolution*) or leaves the conversation without asking for more help (an *assumed resolution*). Both are billed at $0.99. The assumed-resolution rule means a customer who goes quiet after Fin's final reply is counted as resolved.

**Volume considerations.** Fin publishes a single public per-resolution rate ($0.99). Volume discounts exist but are negotiated through sales rather than posted as public tiers. There is no published tier schedule, so high-volume buyers typically negotiate custom rates, monthly caps, or flat-rate arrangements directly.

**Platform options.**

- **Inside Intercom:** No resolution minimum, but you need at least one paid Intercom seat (approximately $29-$132/seat/month depending on plan) in addition to per-resolution charges.
- **Standalone ("Fin for platforms"):** Fin runs on top of Salesforce, HubSpot, Freshworks, Front, Zoho Desk, and other helpdesks with no seat cost and no platform fee. This route carries a **50-outcome/month minimum** (about $49.50/month floor) and uses a sales-led signup. Setup is described as taking under an hour.

**Channels.** Email, SMS, WhatsApp, chat, and social all bill at the same $0.99 per outcome. Fin Voice (phone) is available at custom pricing via sales.

## Add-ons & additional costs

- **Intercom seats:** If Fin is deployed inside Intercom, the underlying Intercom subscription (per-seat, roughly $29-$132/seat/month) is a separate, required cost.
- **Standalone requirements:** Running Fin on a non-Intercom helpdesk removes seat costs but adds the 50-outcome monthly minimum and requires contacting sales.
- **Copilot (agent assist):** An optional product that assists human agents, priced at $29 per agent/month billed annually -- separate from the per-resolution AI agent.
- **Fin Voice:** Phone support is available at custom pricing.
- **Procedures:** Multi-step natural-language automations are included at the standard outcome price (no separate charge).
- **Setup / Expert Services:** Onboarding and professional services for larger deployments are priced via sales. Content/knowledge-base preparation is typically an internal time cost rather than a line-item fee.

## Example: what a typical Fin deployment costs

Consider a support team that resolves **1,000 conversations per month** with Fin:

- 1,000 resolutions x $0.99 = **$990/month**
- Annualized: **~$11,880/year** in Fin resolution charges

If deployed inside Intercom, add at least one paid Intercom seat (for example, ~$29-$132/month for one seat), bringing the total to roughly **$1,019-$1,122/month**. If deployed standalone on another helpdesk, there is no seat cost, so the resolution charges are the main expense (subject to the 50-outcome minimum, which 1,000 resolutions clears).

*This is an illustrative estimate. Actual cost depends on resolution volume, negotiated rates, and deployment method.*

## Does Fin offer a free trial or free plan?

Fin offers a **14-day free trial** with no credit card required and **unlimited Fin outcomes during the trial**. There is no permanent free plan for ongoing use; after the trial, standard per-resolution pricing applies. For eligible startups, an Early Stage program offers up to roughly 93% off plus one year of Fin free.

## Fin pricing FAQ

**What is a "resolution" in Fin's pricing?**
A resolution is counted when, after Fin's last answer, the customer either confirms the answer helped or leaves without asking for more help. Each resolution is billed at about $0.99.

**Do you pay if Fin fails to resolve an issue?**
No. You are not charged for greetings alone, unanswered clarifying questions, conversations escalated to a human at the customer's request, or Procedures that fail to complete. You pay only for outcomes Fin delivers. Note the "assumed resolution" rule: a customer who goes silent after Fin's final reply is counted as resolved.

**Can Fin work without Intercom?**
Yes. Through "Fin for platforms," Fin runs standalone on other helpdesks (Salesforce, HubSpot, Freshworks, Front, Zoho Desk, and others) with no seat cost and no platform fee, subject to a 50-outcome/month minimum and a sales-led signup.

**How does Fin pricing compare to per-seat pricing?**
Per-seat models charge a fixed fee per human agent regardless of usage. Fin charges per resolution, so cost scales with the volume of conversations resolved rather than team size. The AI agent itself has no per-seat fee, though running it inside Intercom still requires paid Intercom seats.

**Is there a minimum spend?**
Inside Intercom there is no resolution minimum (but at least one paid seat is required). Standalone deployments have a 50-outcome/month minimum, roughly $49.50/month.

**How is Fin billed?**
Billing is usage-based and tracks the number of outcomes (resolutions and other defined outcomes) Fin produces in the billing period. Volume discounts and caps are available through sales rather than as public tiers.

**Are all channels priced the same?**
Email, SMS, WhatsApp, chat, and social all bill at $0.99 per outcome. Fin Voice (phone) uses custom pricing via sales.

## Sources

- [Fin Pricing](https://fin.ai/pricing)
- [Fin Pricing Outcomes](https://fin.ai/help/en/articles/13975800-fin-pricing-outcomes)
- [Fin AI Agent Outcomes (Intercom)](https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes)
- [Fin for Platforms Explained (Intercom)](https://www.intercom.com/help/en/articles/10118495-fin-for-platforms-explained)
- [Intercom Pricing](https://www.intercom.com/pricing)
- [AI Agent Pricing Comparison 2026 (Fin)](https://fin.ai/learn/ai-customer-service-agent-pricing-comparison)

---

*Last updated: June 2026.*

> **Pricing disclaimer:** The figures on this page are compiled from publicly available online research and third-party data, and may be incomplete or out of date. Fin changes pricing periodically, and many plans are quote-based or negotiated. For accurate, current pricing, contact Fin directly.

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