# Zendesk AI Agents Pricing 2026

Description: Zendesk AI agents come with every Zendesk plan, but you pay in two ways. Copilot is an extra $50 per agent per month.

URL: https://getcor.ai/blog/reviews/zendesk-ai-agents-pricing
Competitor: Zendesk AI Agents
Last updated: 2026-10-05

# How Much Do Zendesk AI Agents Cost? Full Pricing Breakdown (2026)

**Quick answer:** Zendesk AI agents come with every Zendesk plan, but you pay in two ways. First, a **per-agent seat** for the plan: **$19** (Support Team), **$55** (Suite Team), or **$115** (Suite Professional) per agent per month, billed annually. Second, **$2.00 per automated resolution** pay-as-you-go once you use up a small monthly allowance (5 or 10 per agent), or a lower committed rate (about $1.50, estimate). **Copilot** is an extra **$50 per agent per month**. A **14-day free trial** is available, and there is no free plan.

## Zendesk AI agents pricing at a glance

| Plan | Seat price (annual) | Included automated resolutions | Best for |
| ----- | ----- | ----- | ----- |
| Support Team | $19/agent/month | 5 per agent/month | Small teams, email and messaging basics |
| Suite Team | $55/agent/month | 5 per agent/month | Growing teams needing omnichannel |
| Suite Professional | $115/agent/month | 10 per agent/month | Teams using AI at scale, Copilot access |
| Suite Enterprise | Custom (quote-based) | 10 per agent/month | Large support organizations |

*Seat prices and allowances are published by Zendesk. Monthly billing costs more ($25, $69, and $149). Suite Enterprise pricing requires a sales quote.*

## How Zendesk AI agents pricing works

Zendesk prices its platform **per human agent seat**. AI agents are included on every plan, but their use is metered in **automated resolutions (ARs)**. An AR is a customer request that an AI agent solves "without any escalation to a human agent." A second AI model checks each conversation before it counts. Email is checked 72 hours after the first email, messaging 2 hours after the first message, and voice right after the call ends.

Each plan includes an allowance: **5 ARs per agent per month** on Team plans and **10 on Professional and Enterprise**, capped at 10,000 per year. Unused ARs expire at the end of the year or term. Past the allowance, you either buy a **committed pack** (100+ ARs upfront) or pay **$2.00 per AR** as you go. Pay-as-you-go overage is "billed monthly, regardless of your subscription terms."

This means your AI bill rises when the AI resolves more conversations. Reviewers say it is hard to predict month to month.

## Zendesk plans in detail

**Support Team: $19/agent/month (annual)**
- $25/agent/month billed monthly
- 5 automated resolutions per agent per month
- AI agents for messaging, email, and voice (voice needs the Zendesk voice add-on)
- AI agent builder, APIs and integrations, reasoning controls
- AI agent reporting, 80+ languages

**Suite Team: $55/agent/month (annual)**
- $69/agent/month billed monthly
- 5 automated resolutions per agent per month
- Everything in Support Team, across the full Zendesk Suite

**Suite Professional: $115/agent/month (annual)**
- $149/agent/month billed monthly
- 10 automated resolutions per agent per month
- Everything in Suite Team
- Eligible for the Copilot add-on

**Suite Enterprise: custom pricing**
- 10 automated resolutions per agent per month
- Sold with Copilot
- Third-party sources cite about **$169/agent/month** (estimate)

## Add-ons & additional costs

- **Extra automated resolutions (pay-as-you-go):** $2.00 each, billed monthly.
- **Extra automated resolutions (committed):** a lower rate for buying 100+ upfront. Third parties report about **$1.50 each** (estimate). Zendesk's pricing page shows this rate in a local currency.
- **Copilot:** $50/agent/month, paid yearly, for Professional and higher. Adds AI help for human agents.
- **Voice:** AI agents on phone need the Zendesk voice add-on.
- **Quality Assurance:** a separate QA add-on.
- **Migration help:** Zendesk is retiring AI agents - Essential and its legacy bot tools. For complex bots, Zendesk recommends its "AI Expert offering." Pricing for this is not public.

Exact committed rates and Enterprise pricing are not fully public and should be confirmed in a quote.

## Example: what a typical Zendesk AI agents deployment costs

**Example A: small team, light AI use (Suite Team, public pricing):**
- 5 agents × $55 × 12 = **$3,300/year** in seats
- Allowance: 5 agents × 5 ARs × 12 = 300 ARs/year
- If the AI closes ~100 conversations a month (1,200/year), the extra ~900 ARs × $2.00 = **$1,800/year**
- Total: about **$5,100/year** (based on published pricing)

**Example B: mid-market support team (Suite Professional, published + estimated):**
- 10 agents × $115 × 12 = **$13,800/year** in seats
- Allowance: 10 agents × 10 ARs × 12 = 1,200 ARs/year
- If the AI closes ~1,000 conversations a month (12,000/year), the extra ~10,800 ARs cost **$21,600/year** at $2.00, or about **$16,200/year** at ~$1.50 committed (estimate)
- Add Copilot for all 10 agents: **$6,000/year**
- Total: about **$36,000 to $41,400/year** (estimate)

**Example C: larger team with heavy AI use (estimated):**
- Third-party teardowns put a 20-agent team resolving about 3,000 tickets a month with AI at roughly **$6,000 to $8,000/month all-in** (estimate)

All figures beyond published seat and pay-as-you-go prices are estimates based on third-party data and will vary by contract.

## Does Zendesk offer a free trial or free plan?

Zendesk offers a **14-day free trial** with all features of Suite Professional, with Copilot included by default. There is **no permanent free plan**. Test conversations in Admin Center don't use up automated resolutions.

## Zendesk AI agents pricing FAQ

**How much do Zendesk AI agents cost per resolution?**
$2.00 per automated resolution pay-as-you-go, after your included allowance. Committed packs cost less; third parties report about $1.50 each (estimate).

**Are Zendesk AI agents included in every plan?**
Yes. AI agents come with Support Team, Suite Team, Suite Professional, and Enterprise. Each plan includes 5 or 10 automated resolutions per agent per month. You pay for more beyond that.

**What counts as an automated resolution?**
A customer request the AI agent solves without handing it to a human. A second AI model checks the conversation before it counts.

**Do unused automated resolutions roll over?**
No. Your allowance expires at the end of the year, or at the end of your term if it is shorter.

**How much is Zendesk Copilot?**
$50 per agent per month, paid yearly. It is available on Professional and higher plans.

**Is Zendesk billed monthly or annually?**
Both. Seats cost less billed annually ($19, $55, $115) than monthly ($25, $69, $149). Pay-as-you-go automated resolutions are billed monthly no matter your contract.

**Is there a free trial?**
Yes. A 14-day free trial with Suite Professional features and Copilot. There is no free plan.

## Sources

- [Zendesk Pricing](https://www.zendesk.com/pricing/)
- [About automated resolutions, Zendesk Help](https://support.zendesk.com/hc/en-us/articles/5352026794010)
- [AI agent usage and automated resolutions, Zendesk Help](https://support.zendesk.com/hc/en-us/articles/6970583409690)
- [End of support for AI agents - Essential, Zendesk Help](https://support.zendesk.com/hc/en-us/articles/10904648529690-Announcing-the-end-of-support-for-AI-agents-Essential-and-legacy-functionality-Important-dates-and-migration-guidance)
- [Migrating to the new AI agents experience, Zendesk Help](https://support.zendesk.com/hc/en-us/articles/10543162665242-Migrating-to-the-new-AI-agents-experience)
- [Zendesk Review 2026 (pricing), Macha](https://www.getmacha.com/blog/zendesk-review)
- [Zendesk Review 2026, CommsAdvisor](https://commsadvisor.com/zendesk-review/)
- [Zendesk AI agents setup and costs, eesel](https://www.eesel.ai/blog/a-complete-guide-to-zendesk-ai-agents-setup-costs-and-best-practices)

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*Last updated: October 2026.*

> **Pricing disclaimer:** The figures on this page are compiled from publicly available online research and third-party data, and may be incomplete or out of date. Zendesk changes pricing periodically, and many plans are quote-based or negotiated. For accurate, current pricing, contact Zendesk directly.

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