# Cor Admin — Train, Segment & Query Your AI Agent | Cor > Train Obi, query session data in plain English, segment by audience, and ship AI behavior changes instantly — no engineering tickets required. URL: https://getcor.ai/product/admin Cor Admin is the control layer for your AI onboarding. It's where your team trains Obi, reviews session intelligence, queries data with Ask Cor, customizes the agent, and tailors experiences for every audience - without filing a single engineering ticket. ## Hero - One portal. Total control. Build your agent, train it on your content, review every session, and tailor experiences for every audience segment - without filing a single engineering ticket. ## Upload what you know. Obi does the rest. - **Video recordings.** Walk through your product as you would on a live call. Obi watches, learns the steps, and writes its own guided script. You review it. You approve it. Done. - **Help articles and documentation.** Connect your existing knowledge base. Obi draws upon it in real-time when customers ask questions mid-session - answering accurately, in your brand's voice. - **Live walkthroughs.** For complex workflows or edge cases, walk through the product live in the Admin portal. Obi watches and learns. No video editing required. ## Obi talks to your customers. Own the full lifecycle. - **Tailor to your brand.** Give Obi your name, your voice, and your face. Pick a tone, pace, and linguistic style that fits your product, then configure the avatar customers see during sessions - appearance, style, and how it enters the screen. Customers see your brand, not ours. - **Customize behavior.** Set the rules of engagement. Toggle privacy mode for sensitive workflows, choose how long session data is retained, and control when and how Obi can interrupt the customer mid-task. Compliance and customer experience, both on your terms. - **Define guardrails.** Set what Obi will and will not discuss. Define which questions it escalates to a human. Control the tone it maintains throughout every session. ## Every session on record. Every question answered. - **Session report.** After every session, Obi generates a structured report. It shows what the user accomplished, flags friction points and unanswered questions, so you know what works and what still needs to be improved. - **Recording & transcript.** When you want to dig deeper into exactly what happened in a session, you get the full recording and transcript. Every session becomes a learning opportunity you would otherwise miss. - **Ask Cor.** For aggregate reports, simply describe what you want in plain English. Our AI reads across every session report, Q&A log, friction point, and transcript, then generates a detailed report - no dashboards to build, no SQL to write. ## One product. Every type of user. A different experience for each. - **Right experience, right user.** New signups need onboarding. Power users need activation. Enterprise accounts need precision. Audiences delivers the right session to the right person - automatically. - **Define the segment.** Define a segment using any user attribute you pass to Obi - account tier, signup date, feature usage, geographic market, or any custom variable your product tracks. Assign that segment a specific session flow, agent script, and escalation rules. - **Obi already knows.** When a user starts a session, Obi already knows who they are. It uses that context to personalise every step — so the experience feels built for them, not copied from a template. ## Admin FAQs ### Do I need engineers to set up or maintain the knowledge base? No. Uploading content, reviewing what Obi learned, and keeping it updated are all handled by your product or CS team in Cor Admin. The only engineering involvement is the initial Lifecycle Agent integration - after that, your team owns everything. ### Can I search the history of a specific account? Yes. Filter by account, user, time period, workflow, or session outcome. Finding everything that has ever happened with a specific customer takes three clicks. ### Does Ask Cor analyze old sessions? Yes. Ask Cor draws on the entire history of sessions in your account - summaries and raw transcripts alike. The more sessions you run, the more valuable it becomes. ### Can I push session data into my CRM? Yes. On Growth and Enterprise plans, session data and account-level friction signals sync automatically to your CRM. ### How granular can Audience segments get? As granular as the user attributes you pass to Obi. Account tier, signup date, feature usage, plan type, region, custom flags - any variable your product tracks becomes a segmentation tool. ### Can we white-label the agent completely? Yes. Name, voice, avatar, linguistic style - all yours. From your customer's perspective, it is a native feature of your software. ### Who has access to the admin portal? You control access and role permissions completely. Individual user recordings are strictly controlled and never accessible externally. ### Is the transcript searchable? Yes. Every session has a fully searchable transcript. Ask Cor can search across all of them simultaneously. ## Bottom CTA See it for yourself. Book a demo and we will open a live Cor Admin account - build an agent, walk through the knowledge base, and run queries in Ask Cor.