Obi is an AI agent that works alongside every customer. It understands their goals and guides them through your product on a live call with their screen shared. Your team stops running daily training calls and starts focusing on the accounts that actually need them.
need hand-holding.
Your team
can't keep up.
Your team runs the same sessions on repeat, every single day, for every single customer. It's the bottleneck you can't hire your way out of.
You record the Looms. You write the articles. Customers skip them and book a call anyway, because they want someone to walk them through it, not a video to watch alone.
They hit a step they don't understand and stop. Your team follows up, reschedules, waits. Meanwhile the clock is ticking on activation, and by the time you get them back, they've lost momentum entirely.
Meet Obi.
An AI agent that works with your customers the way your best employee would. It sees the screen, guides the user through your product step by step, and actually does the work - so every customer gets white-glove onboarding, at any scale.
Instead of waiting for the customer to get stuck, Obi proactively reaches out at the right moment to keep them moving.
Instead of a fixed script, Obi runs a discovery conversation, identifies what the customer is actually trying to achieve, and builds a tailored success plan. Then gets to work executing it.
Obi sees what the customer sees. It walks them through your product step by step, answering questions and completing tasks alongside them in real time.
Reports back with insights that improve your agent,
customer experience, and product.
Session reports
After every session: what was covered, where the user got stuck, and what needs follow-up. No more chasing customers to find out where they are.
Ask Cor
Ask anything about your data in plain English. Which accounts are struggling? Where does onboarding break down? Why are users dropping off at step three? Answers in seconds.
to working agent
in a day.
Upload your existing training videos and connect your knowledge base. Obi learns your product instantly and writes the session scripts for you automatically.
Share a simple link with your customers to go live today. When you are ready, embed Obi natively using the Lifecycle Agent. No complex engineering is required.
Review session data and your issue log to see exactly where customers are getting stuck. Resolve issues, refine the steps, and Obi gets smarter and more effective with every cycle.
One agent.
Multiple solutions.
Obi runs live 1:1 onboarding sessions for every customer, 24/7. The high-touch experience you reserve for your biggest accounts, now for all of them.
Obi's picture-in-picture browser overlay travels with users across your app and the tools they connect to it, guiding every step. Complex multi-app setup becomes self-service, no CS involvement.
Customers run their implementation with Obi before the kickoff call. They arrive prepared with better questions, and hour-long calls shrink to fifteen minutes.
Every customer gets onboarded in their language, in their timezone, the moment they're ready. No scheduling across regions, no waiting for business hours.
Accelerates onboarding for ecommerce merchants, handling platform and channel connections, support rules, and AI agent training.
Frequently asked
questions.
Your team can't reach everyone.
Obi can.
Obi understands each customer's goals, builds a custom plan, and guides them through it on a live call with their screen shared. Your team stops running daily training calls and starts focusing on the accounts that actually need them.