How Much Does Intercom Cost? Full Pricing Breakdown (2026)

Intercom has two distinct cost layers. The first is the seat-based plan for human agents: Essential at $29, Advanced at $85, or Expert at $132 per seat per month billed annually ($39, $99 and $139 billed monthly). The second is Fin AI Agent outcome fees: $0.99 per outcome, including resolutions and procedure handoffs. Assumed resolutions are also billed. Enterprise discounts may be available via sales, but outcome-based pricing means AI costs scale with delivered outcomes.

For teams with high ticket volume, Fin outcome costs often exceed the seat cost. A team handling 5,000 outcomes per month at $0.99 adds $4,950/month ($59,400/year) in AI fees on top of seat costs. Teams can set a monthly outcome limit to cap Fin usage.

Essential - $29/seat/month billed annually or $39 monthly. Includes the shared inbox, live chat, simple automations, help center, and standard reporting. Does not include SLA management, workload routing, advanced reporting or Lite seats. Fin AI Agent is available at $0.99/outcome. Series requires Proactive Support Plus.

Advanced - $85/seat/month billed annually or $99 monthly. Adds Workflows, conversation routing rules, multiple inboxes, advanced reporting, custom bots and 20 free Lite seats. Suitable for teams that need automation beyond basic triggers. Copilot is a separate paid add-on.

Expert - $132/seat/month billed annually or $139 monthly. Includes Workflows, SLAs, workload management, multibrand Messenger and Help Center, SSO, HIPAA support and 50 free Lite seats. Designed for enterprise support operations with defined service level requirements. Premier Support is a separate paid add-on via sales, with no published price.

Fin AI Agent - $0.99 per outcome, available on all plans. Resolutions are one outcome type, and assumed resolutions are billed. Procedure handoffs are also billed at $0.99. A monthly outcome limit can cap Fin usage. Enterprise discounts may be available via sales.

Intercom updates its pricing structure periodically. Confirm current plan inclusions directly with Intercom.

Starter is no longer sold. Today there are three plans: Essential, Advanced and Expert. Essential is the cheapest at $29 per seat per month billed annually, or $39 billed monthly. Older plan details are only visible to logged-in legacy customers.

No. There is no free plan, but there is a 14-day free trial with no credit card. The trial includes Fin with unlimited outcomes and the Pro, Copilot and Proactive Support Plus add-ons. Startups that have raised under $10M, have fewer than 15 staff and are new to Intercom can join the Early Stage program: $33 a month in year one for the Advanced plan with 2 seats, plus 300 free Fin outcomes a month.

The support helpdesk costs $29, $85 or $132 per seat per month billed annually, plus $0.99 for each Fin outcome. Inbound email and live chat are included on every plan. SMS, WhatsApp campaigns, phone and bulk email are pay-as-you-go. Faster Premier Support from Intercom's own team is a paid add-on that needs a sales contract, and its price is not published.

Surveys come only with the Proactive Support Plus add-on, which costs $99 a month on any plan and includes 500 messages sent. Every survey shown to a user counts as one message, even if they don't answer. After 500 messages you pay per message, starting at $0.07 and falling to $0.0175 at high volume.

Product tours are also only in Proactive Support Plus ($99 a month, 500 messages included). Each time a tour is shown counts as a message, even if the user skips it or sees it again. Above 500 you pay the same tiered per-message rate, from $0.07 down to $0.0175.

Beyond the core seat and Fin fees, several items can materially increase the total cost:

• Copilot: A paid add-on on any plan at $29 per agent per month billed annually or $35 monthly. Every agent gets 10 free Copilot conversations per month.
• WhatsApp and SMS channels: Available on all plans, with pay-as-you-go usage billed by Intercom. SMS starts at $0.06 per segment in the US first tier; bulk WhatsApp starts at $0.10, and inbound WhatsApp is free.
• Outbound messages: Chats, banners and tooltips are free. Bulk email is charged from the first email, starting at $0.045 with tiered pricing.
• Proactive Support Plus: $99/month includes 500 Messages Sent, then tiered rates from $0.07 down to $0.0175 per message. Required for posts, product tours, surveys, mobile push, carousels and Series; not required for email, SMS or WhatsApp.
• Premier Support: A separate paid add-on via sales; its price is not published.
• Multiple help centers or brands: Additional branded help centers may require higher-tier plans.
• Custom reports: Advanced and Expert include custom reporting; Essential does not.
• Annual vs. monthly billing: Essential, Advanced and Expert are $29 / $85 / $132 per seat per month billed annually, or $39 / $99 / $139 billed monthly.

A worked estimate for a 10-seat support team on the Advanced plan handling 2,000 Fin outcomes/month:

If Fin outcome volume doubles, the Fin usage charge doubles, while seat and add-on base costs stay the same. At 10,000 monthly outcomes, Fin costs $118,800/year before seats and add-ons.

Intercom offers a 14-day free trial on paid plans with no credit card required. There is no permanent free plan for production use. Starter is no longer sold.

The Early Stage program is for new customers with under $10M raised and fewer than 15 staff. Year 1 costs $33/month for two Advanced seats plus Copilot, Proactive Support Plus and Pro (93% off), with 300 free Fin outcomes a month. Discounts are 50% in year 2 and 25% in year 3.