Build it. Watch it work.
Make it yours.
Build your agent, train it on your content, review every session, and tailor experiences for every audience segment - without filing a single engineering ticket.
Obi talks to your customers.
Own the full lifecycle.
Give Obi your name, your voice, and your face. Pick a tone, pace, and linguistic style that fits your product, then configure the avatar customers see during sessions - appearance, style, and how it enters the screen. Customers see your brand, not ours.
Set the rules of engagement. Toggle privacy mode for sensitive workflows, choose how long session data is retained, and control when and how Obi can interrupt the customer mid-task. Compliance and customer experience, both on your terms.
Set what Obi will and will not discuss. Define which questions it escalates to a human. Control the tone it maintains throughout every session.
Upload what you know.
Obi does the rest.
Walk through your product as you would on a live call. Obi watches, learns the steps, and writes its own guided script. You review it. You approve it. Done.
Connect your existing knowledge base. Obi draws upon it in real-time when customers ask questions mid-session - answering accurately, in your brand's voice.
For complex workflows or edge cases, walk through the product live in the Admin portal. Obi watches and learns. No video editing required.
Every session on record. Every gap, flagged.
Session report
After every session, Obi generates a structured report. It shows what the user accomplished, flags friction points and unanswered questions, so you know what works and what still needs to be improved.
Recording & transcript
When you want to dig deeper into exactly what happened in a session, you get the full recording and transcript. Every session becomes a learning opportunity you would otherwise miss.
Ask Cor
For aggregate reports, simply describe what you want in plain English. Our AI reads across every session report, Q&A log, friction point, and transcript, then generates a detailed report - no dashboards to build, no SQL to write.
Segment your customers. Give each group the experience they need.
Right experience, right user
New signups need onboarding. Power users need activation. Enterprise accounts need precision. Audiences delivers the right session to the right person - automatically.
Define the segment
Define a segment using any user attribute you pass to Obi - account tier, signup date, feature usage, geographic market, or any custom variable your product tracks. Assign that segment a specific session flow, agent script, and escalation rules.
Obi already knows
When a user starts a session, Obi already knows who they are. It uses that context to personalize every step, so the experience feels built for them, not copied from a template.
Accelerates onboarding for ecommerce merchants, handling platform and channel connections, support rules, and AI agent training.
Frequently asked
questions.
Get a detailed walkthrough.
Book a demo and we will open a live Admin Hub account - build an agent, walk through the knowledge base, and run queries in Ask Cor.