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How Much Does Northpass Cost? Full Pricing Breakdown (2026)
Quick answer
Northpass (now part of Gainsight, branded as Gainsight CE or Northpass by Gainsight) does not publish pricing. It is an enterprise customer education LMS sold through annual contracts following a sales conversation. Based on buyer reports and third-party marketplace data, annual contracts typically start around $20,000-$40,000/year for smaller deployments, with mid-market deals commonly in the $50,000-$120,000/year range. Pricing scales with the number of active learners and feature tier.
Northpass pricing at a glance
| Plan | Price | Learners | Best for |
|---|---|---|---|
| Starter / Core | ~$20,000-$40,000/yr (est.) | Up to ~1,000 active learners | SaaS teams launching their first customer academy |
| Growth | ~$40,000-$90,000/yr (est.) | Up to ~5,000 active learners | Scaling customer education with integrations |
| Enterprise | ~$90,000-$200,000+/yr (est.) | Unlimited / negotiated | Large organizations with advanced analytics and Gainsight CS integration |
All figures are third-party estimates. Northpass does not publish list prices. Actual quotes depend on learner volume, features, and negotiation.
How Northpass pricing works
Northpass prices on active learners (users who have engaged with content in a given period) rather than total registered users, which can make it more cost-effective for platforms with a large registered base but lower engagement.
Since the Gainsight acquisition, Northpass has been more tightly integrated with the Gainsight CS platform. Buyers already using Gainsight CS sometimes receive bundled pricing. Standalone Northpass contracts are also available.
All plans require annual contracts negotiated with the sales team. There is no self-serve option or published price list.
Northpass plans in detail
Core - Custom-priced; includes the core academy builder, course authoring tools, learner management, progress tracking, and standard reporting. Suitable for SaaS teams launching a customer-facing learning portal. Estimated at $20,000-$40,000/year for smaller active learner volumes.
Growth - Custom-priced; adds custom branding and white-labeling, advanced analytics, Salesforce and HubSpot integrations, certification management, and multi-language support. Estimated at $40,000-$90,000/year for mid-market deployments.
Enterprise - Custom-priced; full platform access including native Gainsight CS integration (for linking learning data to customer health scores and journeys), API access, advanced SSO, dedicated customer success management, and priority SLA. Estimated at $90,000-$200,000+/year for large deployments.
Northpass continuously evolves its plan structure as part of the Gainsight product family. Confirm current plan details with Gainsight/Northpass directly.
Add-ons and additional costs
- Gainsight CS integration: Deep bi-directional data sync between Northpass learning data and Gainsight CS health scores is a key differentiator. It may be priced as part of the Enterprise tier or require a combined Gainsight CS + Northpass bundle.
- Implementation and onboarding: Professional services for initial setup, content migration, and integrations are typically priced at $10,000-$25,000 as a one-time cost.
- Additional branded academies: Separate white-labeled academies for different audiences (customers vs. partners) may require higher-tier plans or incremental fees.
- Advanced certifications: Certification and credentialing programs with expiry, renewal, and verification workflows may be gated to Growth or Enterprise tiers.
- Excess learner overages: Exceeding the committed active learner count can trigger overage fees or require a tier upgrade.
Example: what a typical deployment costs
A worked estimate for a mid-market SaaS company using Northpass for customer education with ~2,000 active learners:
| Component | Estimated cost |
|---|---|
| Growth plan (2,000 active learners) | $50,000-$75,000/yr |
| Implementation services (one-time) | +$12,000-$20,000 |
| Salesforce integration setup (one-time) | +$3,000-$8,000 |
| Year 1 total estimate | ~$65,000-$103,000 |
| Year 2+ (recurring, with ~10% uplift) | ~$55,000-$82,000/yr |
These are third-party estimates. Actual costs depend on learner volume, feature tier, and negotiation.
Free trial and free plan
Northpass does not offer a self-serve free trial. Prospective buyers go through a sales-led evaluation process with a guided demo. In some cases, a limited sandbox environment is made available during the evaluation period.
Frequently asked questions
No. Northpass (Gainsight CE) does not list prices publicly. All contracts are quote-based.
Northpass typically prices on active learners - users who have engaged with content in the billing period - rather than total registered accounts. This can be more cost-effective than platforms that charge for all registered users.
Since being acquired by Gainsight, Northpass is often sold as part of a Gainsight CS + CE bundle. Teams already on Gainsight CS may receive preferential pricing. Standalone Northpass contracts are still available.
Northpass is designed specifically for customer education - helping software companies train their customers at scale. It is particularly strong for teams also using Gainsight CS, as the combined platform links learning activity to customer health data.
Yes. Annual contracts are standard. Multi-year commitments may yield discounts.
Northpass integrates with Salesforce, HubSpot, Gainsight CS, Zendesk, Slack, and major SSO providers. API access is available on higher tiers.
Sources
Pricing information was last verified June 2026. Prices change frequently. Always confirm directly with Northpass before making a purchasing decision. This page is published by Cor and reflects independent research; it is not affiliated with Northpass.
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