Pricing
Tiered packages for every stage of growth.
Obi drives product adoption and customer retention at a fraction of the cost of headcount or an in-house build. Get in touch and be live in days.
Launch
For teams building their customer success motion.
$750
/mo
- Voice, chat, and screen-aware agent
- Best for 30-50 customer calls per month.
- Unlimited training
- Knowledge base integration
- Session reports & recordings
- Standard support
Most Popular
Growth
For teams scaling customer success without scaling headcount.
$1,750
/mo
- Best for 50-150 customer calls per month.
- Audience segmentation (tailor guidance by user type)
- Ask Cor (user analytics agent)
- APIs for customer context and reporting
- Dedicated support
Scale
For teams optimizing coverage, efficiency and customer experience at scale.
Custom
- Custom credits with volume pricing
- Hands-on implementation and custom solution design
- Custom integrations
- Dedicated success manager
Credits are shared across voice and chat, and refresh monthly. Yearly contracts with rolling usage available.
COMPARE
One solution instead of four.
See how Obi compares to the usual ways teams handle customer onboarding, success and product adoption.
| Feature | Obi | CSM | DAPs | Video & LMS | In-app chat |
|---|---|---|---|---|---|
| Personalized to each user | |||||
| Works across apps, tabs, and windows | |||||
| Scales to thousands at once | |||||
| Available in every timezone | |||||
| Speaks multiple languages | |||||
| Proactive and context aware |
FAQ's
Frequently asked
questions.
Obi is an AI-powered customer success agent that joins video calls with your users, sees their screen in real time, and guides them through onboarding, training, and support. Just like a human CSM, but available 24/7 and at a fraction of the cost.
Plans start at $750/month and scale with your session volume, not your engineering team. All plans include a 3-month minimum commitment, then go month-to-month. Yearly contracts with rolling usage are available. Implementation fees vary by scope, and most teams are live within days.
Days, not quarters. Implementation covers training Obi on your product, connecting your knowledge base, and configuring your flows. Your non-technical staff handles the rollout. There's no engineering lift to start, and the Lifecycle Agent is there when you're ready to embed Obi natively.
Yes. You can upgrade at any time, and the price difference is prorated. Downgrades take effect at the next billing cycle after your minimum commitment period.
Building an AI-native onboarding layer in-house is typically a 6-month, $500K+ investment for an AI team - and you still own the maintenance forever. Obi ships in days as a working AI experience, then plugs into your product through the Lifecycle Agent when you want it native and white-labeled. You get an immediate ROI without burning an engineering quarter.
Yes. Obi is SOC 2 Type 2 certified. Sessions are user-initiated, screen sharing is end-to-end encrypted, and Obi only acts within the logged-in user's permissions.
We offer a two-week fully-supported trial. We help you identify the best starting point, train the agent, and optimize its performance throughout the process. Book a demo and we'll show you exactly how it works.
Ready to get started?
See Obi in action.
Book a demo and see how Obi drives adoption and retention at a fraction of the cost of headcount or an in-house build. Be live in days.