Northpass alternatives, and where Northpass went

Quick answer. Northpass was a customer education platform: a branded academy where customers and partners take courses and earn certificates. Gainsight bought it in July 2023 and renamed it Gainsight Customer Education (CE). In April 2025 Gainsight also bought Skilljar. Today northpass.com/pricing forwards to Gainsight's pricing page, and the only education product named there is Skilljar by Gainsight. If you are on Northpass and want options outside Gainsight, LearnUpon, Thinkific Plus and Trainn are three different sizes of academy. Cor (getcor.ai), an AI onboarding agent for B2B software, is not an academy; it handles the live setup work with each new customer.

A short history

• July 2023: Gainsight announces it has acquired Northpass (Gainsight blog). The product becomes Gainsight Customer Education.
• April 2025: Gainsight acquires Skilljar, a second customer academy platform (GeekWire).
• 4 Nov 2026 (what we saw): northpass.com/pricing redirects twice and lands on gainsight.com/pricing. That page lists Skilljar by Gainsight under education, with Essentials, Professional and Enterprise plans. Northpass shows up only as a "Gainsight CE Login" link to app.northpass.com.

We found no public notice about plans for Northpass itself. If you are a customer, ask your Gainsight contact what your renewal will be on: the CE product or Skilljar.

What Northpass costs now

There is no Northpass price list anymore. The Gainsight page shows "Learn More" links for Skilljar plans and no figures. Skilljar's own page says it charges a yearly plan fee plus a fee for active learners. Vendr's Skilljar median is $38,972 a year (Vendr), but that is Skilljar data, not Northpass.

What reviewers said about Gainsight CE

Reviews of the CE product are mostly positive, and many were invited by the seller. The few complaints (via search summaries of G2 and ToolRadar):

• Setup takes time, especially for teams new to customer education.
• The Salesforce integration costs extra. One reviewer wished it were free.
• Occasional glitches, though the same reviewer praised support.
• No public prices and a confusing rebrand, per ToolRadar's summary.

Note: G2's CE review page now carries the Skilljar by Gainsight name, which hints the two listings have been joined.

Three options outside Gainsight

LearnUpon: for mid-sized programs with more than one audience

LearnUpon runs separate portals for customers, partners and staff from one account.

• Price (4 Nov 2026): no prices on the LearnUpon pricing page. Customer education starts at 300 users. Every plan includes an implementation consultant.
• Fits when: you had a sizeable Northpass academy and want a similar managed rollout.

Thinkific Plus: a course platform with an enterprise tier

Thinkific is best known for selling courses, but its Plus tier adds what a customer academy needs: SSO, SCORM, learning paths, exams, and HubSpot and Salesforce links.

• Price (4 Nov 2026): the Thinkific pricing page lists Start $82, Grow $164 and Expand $374 a month billed yearly ($109, $219 and $499 billed monthly). Plus is quote only.
• Fits when: you want to sell some training as well as give it away. Check that the features you need are on Plus, not only on the lower plans.

Trainn: for small teams who mostly make product videos

Trainn combines a video and guide builder with a customer academy.

• Price (4 Nov 2026): the Trainn pricing page lists Launch at $2,400 a year, Scale at $10,000 a year with up to 100 academy MAUs, and Enterprise at $39,900 a year with 250.
• Fits when: your academy is small. Its learner limits are low, so match them to your numbers.

Where Cor fits

Northpass was often bought to help new customers get going. An academy only helps the ones who sign in and take a course.

Obi, Cor's AI agent, works directly with every new customer instead. It reaches out by email, makes an onboarding plan your admin approves, and runs a live session where it sees the customer's screen and guides each step. It can complete steps for them with permission. It follows up by itself. When it needs a human, it hands over through email, Slack or the Cor admin.

• Price: Launch $750 a month, Growth $1,750 a month, Scale custom, each a platform fee plus credits, with unlimited seats. (getcor.ai)
• Not a fit if: you need to host courses, issue certificates or run partner training. Use one of the three above for that.

What to do if you're on Northpass

1. Get your renewal terms in writing, including which product they cover.
2. If you'd rather leave Gainsight: LearnUpon for a managed, multi-audience setup; Thinkific Plus for a course-led academy; Trainn for a small video-first program.
3. Export your course files and learner records first, and ask each new vendor what formats it can import.
4. Check why customers used the academy. If it was mainly setup help, Cor may cover that job better.

FAQ

What is Northpass?

A customer education LMS for branded academies. Gainsight bought it in 2023 and sells it as Gainsight Customer Education.

Is Northpass still sold?

Its pricing link now goes to Gainsight's pricing page, which names only Skilljar for education. Existing customers still log in at app.northpass.com. Ask Gainsight about your plan.

Who owns Northpass and Skilljar?

Gainsight owns both: Northpass since July 2023 and Skilljar since April 2025.

How we checked: we followed the northpass.com redirects and read each pricing page on 4 Nov 2026. Review points come from search summaries, linked above.