How Much Does Fin Cost? Full Pricing Breakdown (2026)

Fin uses an outcome-based (usage-based) pricing model. Instead of paying a flat monthly fee or a per-seat license for the AI, you are billed each time Fin produces a defined outcome -- most commonly a resolution, priced at about $0.99.

The core principle is that you pay only for successful work. Fin does not charge for:

• A greeting on its own
• An unanswered clarifying question
• A conversation where the customer explicitly asks for a human
• A Procedure (workflow) that fails to complete

Because billing is tied to outcomes rather than headcount, the AI agent itself has no per-seat cost. Your monthly Fin bill scales with the number of conversations it resolves, not with how many support agents you employ. If Fin resolves 500 conversations in a month, you pay for 500 resolutions; if it resolves 2,000, you pay for 2,000.

What counts as a "resolution." A resolution is counted when, after Fin's last answer, the customer either confirms it helped (a confirmed resolution) or leaves the conversation without asking for more help (an assumed resolution). Both are billed at $0.99. The assumed-resolution rule means a customer who goes quiet after Fin's final reply is counted as resolved.

Volume considerations. Fin publishes a single public per-resolution rate ($0.99). Volume discounts exist but are negotiated through sales rather than posted as public tiers. There is no published tier schedule, so high-volume buyers typically negotiate custom rates, monthly caps, or flat-rate arrangements directly.

Platform options.

• Inside Intercom: No resolution minimum, but you need at least one paid Intercom seat (approximately $29-$132/seat/month depending on plan) in addition to per-resolution charges.
• Standalone ("Fin for platforms"): Fin runs on top of Salesforce, HubSpot, Freshworks, Front, Zoho Desk, and other helpdesks with no seat cost and no platform fee. This route carries a 50-outcome/month minimum (about $49.50/month floor) and uses a sales-led signup. Setup is described as taking under an hour.

Channels. Email, SMS, WhatsApp, chat, and social all bill at the same $0.99 per outcome. Fin Voice (phone) is available at custom pricing via sales.

• Intercom seats: If Fin is deployed inside Intercom, the underlying Intercom subscription (per-seat, roughly $29-$132/seat/month) is a separate, required cost.
• Standalone requirements: Running Fin on a non-Intercom helpdesk removes seat costs but adds the 50-outcome monthly minimum and requires contacting sales.
• Copilot (agent assist): An optional product that assists human agents, priced at $29 per agent/month billed annually -- separate from the per-resolution AI agent.
• Fin Voice: Phone support is available at custom pricing.
• Procedures: Multi-step natural-language automations are included at the standard outcome price (no separate charge).
• Setup / Expert Services: Onboarding and professional services for larger deployments are priced via sales. Content/knowledge-base preparation is typically an internal time cost rather than a line-item fee.

Consider a support team that resolves 1,000 conversations per month with Fin: - 1,000 resolutions x $0.99 = $990/month - Annualized: ~$11,880/year in Fin resolution charges If deployed inside Intercom, add at least one paid Intercom seat (for example, ~$29-$132/month for one seat), bringing the total to roughly $1,019-$1,122/month. If deployed standalone on another helpdesk, there is no seat cost, so the resolution charges are the main expense (subject to the 50-outcome minimum, which 1,000 resolutions clears). This is an illustrative estimate. Actual cost depends on resolution volume, negotiated rates, and deployment method.

Fin offers a 14-day free trial with no credit card required and unlimited Fin outcomes during the trial. There is no permanent free plan for ongoing use; after the trial, standard per-resolution pricing applies. For eligible startups, an Early Stage program offers up to roughly 93% off plus one year of Fin free.