How Much Does Fin Cost? Full Pricing Breakdown (2026)

Fin uses an outcome-based (usage-based) pricing model. The standard rate is $0.99 per outcome, including resolutions, Procedure handoffs, disqualifications and self-serve routing. Sales qualification costs $9.99 and is only available on an Intercom plan. Standalone deployments also have a $49/month base plan with 50 outcomes included.

The core principle is that you pay only for successful work. Fin does not charge for:

• A greeting on its own
• An unanswered clarifying question
• A conversation where the customer explicitly asks for a human
• An escalation when Fin detects frustration
• A Procedure (workflow) that fails to complete

Because billing is tied to outcomes rather than headcount, the AI agent itself has no per-seat cost. Your monthly Fin usage bill scales with the outcomes it delivers, not with how many support agents you employ. A resolution is one outcome type; standalone plans include the first 50 outcomes in the monthly base plan.

What counts as a "resolution." A resolution is counted when the customer confirms Fin's answer helped (a confirmed resolution) or does not reply for 24 hours (an assumed resolution). Both are $0.99 outcomes. An assumed resolution is refunded if the customer comes back to the same conversation.

Volume considerations. Fin publishes a standard rate of $0.99 per outcome, with sales qualifications priced separately at $9.99 on Intercom plans. Volume discounts are negotiated through sales rather than posted as public tiers. Self-serve spend controls include alerts and hard monthly limits that stop Fin at a set outcome count.

Platform options.

• Inside Intercom: No outcome minimum, but you need at least one Full seat. Essential, Advanced and Expert cost $29 / $85 / $132 per seat per month billed annually, or $39 / $99 / $139 billed monthly, in addition to outcome charges.
• Standalone ("Fin for platforms"): Supported helpdesks include Salesforce, HubSpot, Freshworks, Front, Zoho, Dixa, Sprinklr and Gorgias. The base plan is $49/month with 50 outcomes included, then $0.99 for each additional outcome. Unused outcomes do not carry over. There are no seat, setup, integration or platform fees. HubSpot and Freshworks offer a self-serve 14-day trial; Salesforce and other platforms use sales-assisted signup. Setup is described as taking under an hour.

Channels. Email, SMS, WhatsApp, chat, and social all bill at the same $0.99 per outcome. Fin Voice (phone) is available at custom pricing via sales.

• Intercom seats: At least one Full seat is required: $29 / $85 / $132 per seat/month billed annually, or $39 / $99 / $139 billed monthly.
• Standalone requirements: $49/month includes 50 outcomes, then $0.99 each; unused outcomes do not carry over. HubSpot and Freshworks offer self-serve signup; Salesforce and other platforms use sales.
• Copilot (agent assist): $29 per agent/month billed annually or $35 monthly on Intercom, with 10 free Copilot conversations per agent each month. On other helpdesks, currently Salesforce, Copilot costs $35 per user/month.
• Pro add-on: From $99/month, including 1,000 conversations and 2,000 Operator credits. Extra credits cost $0.01 each.
• Fin Voice: Phone support is available at custom pricing.
• Procedures: Multi-step natural-language automations are included at the standard outcome price (no separate charge).
• Setup / Expert Services: Service prices are not published. Content/knowledge-base preparation is typically an internal time cost rather than a line-item fee.

Consider a support team that resolves 1,000 conversations per month with Fin: - Inside Intercom: 1,000 outcomes x $0.99 = $990/month - Annualized: $11,880/year in Fin outcome charges, before seats Inside Intercom, add at least one Full seat at $29-$132/month billed annually, bringing the total to $1,019-$1,122/month. With monthly seat billing at $39-$139, the total is $1,029-$1,129/month. Standalone on another helpdesk, the total is $49 + (1,000 - 50) x $0.99 = $989.50/month, or $11,874/year, with no seat fees. This is an illustrative estimate. Actual cost depends on resolution volume, negotiated rates, and deployment method.

Fin offers a 14-day free trial with no credit card required and unlimited Fin outcomes during the trial. There is no permanent free plan; standard outcome pricing and the applicable seat or base plan charges apply afterward. On other helpdesks, HubSpot and Freshworks have self-serve trials; Salesforce and other platforms use sales.

For eligible startups, the Early Stage program offers 93% off in year 1, 50% in year 2 and 25% in year 3. "A year of Fin free" means 300 free outcomes a month in year 1, followed by 150 a month in year 2 and 75 in year 3. This program is not available with Fin on other helpdesks.

Evaluating Fin for support conversations? That is what it is built for. If the job is getting customers onboarded, that is a different category: an AI onboarding agent runs the guided setup session itself instead of answering tickets about it. The difference is explained in AI onboarding agent vs chatbot, and Obi is a good example of a product in this category.