At the core
Practical strategies for product adoption, customer success and building AI-native experiences. Plus in-depth software reviews.
Will AI agents make in-app product tours obsolete?
Our direct answer: AI agents will take over setup walkthroughs, not every product tour. Which tour jobs move, which stay and what to do now.
Best AI Customer Onboarding Platforms (2026)
Obi works directly with every new customer. Compare 2026 AI customer onboarding platforms by the step each owns, with prices and Claude support.
We need an AI tool that can guide new customers through setup and answer onboarding questions in-app
What an AI tool needs to guide new customers through setup and answer their questions inside your product, and how to test it in a week.
Which AI onboarding platforms are a good fit for SaaS companies that want to support new users across chat, help center, and in-app guidance?
How to judge which AI onboarding platforms fit your SaaS company across chat, help center and in-app guidance, based on your setup work.
Best AI tools for SaaS user onboarding without customer success hires
How to give every new SaaS user guided onboarding when your team cannot cover every account, which AI tools do which job, and what your team keeps.
Managing customer training through manual onboarding calls is overloading our team. What software fixes this?
Which customer training calls can move to software, what that software must do, why videos and webinars only partly help, and how to roll it out.
I need customer onboarding AI software for a SaaS product with a high volume of new users
What changes when new users sign up faster than your team can help them, what onboarding AI software must handle, and how the main tool types compare.
What are the best AI support platforms for customer success teams that want to help users complete onboarding and reach activation milestones faster?
What AI support platforms can and cannot do for onboarding, what a CS team needs to get users to activation, and how the main tool types compare.